Qualfon, a leading business process outsourcing (BPO) and call center service provider, participated in The Washington Diplomat’s report on the call center industry in the South American country of Guyana. Qualfon CEO Mike Marrow was interviewed for its article titled, Guyana Emerges as a Leader In Global Call Center Industry.
In the article, Mr. Marrow explained many key factors that make Georgetown, Guyana an ideal call center location. “Their native language is English, not Spanish, and like the Filipinos, the Guyanese have a very strong affinity to the United States,” said Mr. Marrow. He provided other benefits, as well, including that Guyana is close to the United States and is only about a five-hour direct flight from New York’s JFK Airport.
The capital of Guyana, with a population of 750,000 people, Georgetown offers scalability for the call center industry, where call centers jobs are in high demand. Marrow said, “They earn what an accountant with a few years’ experience or mid-level manager would make.”
Cost structure is another major benefit of Guyana. Marrow indicated that when factoring in all operating costs, Guyana is still about ten percent cheaper than the Philippines and 30 percent cheaper than Costa Rica. Qualfon has been providing call center services in Georgetown since 2007, and it has been a great location for the company and its clients. It is the largest private employer in Guyana with 1,700 employees, and Qualfon is about to launch a new 800-seat, state-of-the-art center this summer. In addition, Qualfon plans to build a call center campus in 2014 with employee amenities and capacity of for 5,000 agents. Qualfon views Georgetown, Guyana as the next great frontier of the call center industry.
The Washington Diplomat dedicated an entire issue to covering the South American Guyana, in which it profiles the country, its current trends, and providing insight to many of its developing industries. Click here to read the entire publication.