Experienced BPO executive brings more than 18 years of experience to Qualfon team
Tampa, Florida – March 8, 2013 – Qualfon, a leading business process outsourcing (BPO) and call center service provider, announces the appointment of John Yanez as Executive Vice President of Client Relations.
Mr. Yanez brings more than 18 years of senior-level management BPO experience to Qualfon. His ability to develop deep client relationships by focusing on the client’s needs, developing tailored solutions, and ensuring delivery excellence is what makes him an important addition to Qualfon’s global leadership team.
“Our mission is to be the outsourcer of choice for every client, and John has ability to ensure that mission is realized for Qualfon. He is able to work closely with clients and service delivery teams to ensure great performance; however, he also knows it takes more than that to be the outsourcer of choice. John listens to clients and understands their business needs. This enables him to create opportunities to drive greater business value for them,” said Bob Dechant, Chief Sales and Marketing Officer, Qualfon. “John is a welcome member to the Qualfon family and with our growing client base, he is critical to our future success.”
Prior to joining Qualfon, Mr. Yanez served as Vice President and General Manager for Stream Global Services, where he was responsible for managing a client business unit driving strong value add client solutions across service delivery sites in North America, Central America, Europe, Africa, India, and the Philippines. While at Stream, Mr. Yanez established high client retention while he delivered significant growth through his client relationships. Prior to joining Stream, Mr. Yanez served as Senior Vice President, International Markets at TeleTech Holdings, where he had full responsibility for the service delivery of clients generating $550M in revenues and driving retention and growth for all international clients. Mr. Yanez has also held senior level management positions at InterSight Technologies and Equifax Canada.
“I am excited to be joining an organization with strong values and that is focused on people. I strongly agree with Qualfon’s approach that you invest in the well-being of your own people and, in return, they will take better care of customers and clients. This is demonstrated by our significantly lower attrition, which enables us to provide highly tenured and highly engaged people who are delivering a better customer experience and top-ranking performance for our clients. I am thrilled to be joining an excellent executive team and to be part of the Qualfon family.”