Cebu, Philippines – February 5, 2013 – Qualfon, a leading business process outsourcing (BPO) and call center service provider, is pleased to announce the addition of Steven L. Brownas the new site director for the Qualfon Cebu Philippines site.
Mr. Brown brings a unique depth of experience in managing United States domestic and Philippine call center operations since 1995. He led the start-up of two Philippine call center sites and consistently achieved #1 performance in KPI’s and quality across both United States and Philippine operations. He has historically decreased absenteeism, attrition and exceeded Profit and Loss expectations within the centers he has managed.
“We are honored to have Steven join Qualfon. I am confident that he will provide Qualfon with strong, disciplined professional operations management expertise to support our corporate growth initiatives,” said Alejandra Romero, Chief Operating Officer, Qualfon.
Mr. Brown has a Bachelor of Science Degree in Healthcare Administration and a Master of Business Administration (MBA) degree. Steve, a retired United States Navy Officer, has tremendous knowledge of Philippines culture. He was stationed in the Philippines from 1987 to 1994 and has been managing Philippine call center operations since his return in 2003.