Boston, MA – January 24, 2013 – Qualfon, a leading business process outsourcing (BPO) and call center service provider, is pleased to announce the addition of Jesse Falero as client relations director.
Mr. Falero joins Qualfon with extensive call center management and business process outsourcing operations experience. Jesse comes to us from Stream Global Services, where he spent two years as senior site director for near-shore centers in the Caribbean, as well as managed Stream’s most tenured and experienced site in Tampa, Florida during a critical launch for a major client. Later, as business director, Jesse managed the technology/telecom vertical in emerging-market geographies. He successfully established and nurtured highly cohesive client relationships based on integrity and industry expertise, which led directly to strategic growth and to an improved end-user experience.
“We are extremely fortunate to have Jesse Falero join our operations team. His experience, enthusiasm, and drive will be instrumental in our continued growth,” said Bob Dechant, Chief Sales and Marketing Officer, Qualfon.
Mr. Falero also served as director of customer care operations for Supratelecom Information Systems and director of operations for Topp Service Solutions. He graduated from Florida International University with a Bachelor in Business Administration and served honorably in the United States Marine Corps, achieving the rank of sergeant.