What We Do

Qualfon is a global provider of contact center, back-office, and business process outsourcing (BPO) services. We offer a full suite of solutions and intelligent outsourcing locations in the U.S. and across the globe.

Why Qualfon?

Qualfon’s agent retention is twice the industry average, which provides you more value with better quality at a lower price. The secret to our highly tenured and engaged workforce is simple. We focus on what matters to our people. We invest in our people and, in return, they take better care of your customers.

Intelligent Outsourcing Locations

Spokane Valley Corridor, Washington & Idaho: Multiple contact centers provide sales and service excellence

Harlingen, Texas: Bilingual services from an onshore location

Fort Collins, Colorado: Customer experience excellence in one of Money Magazine’s Best Places to live in the U.S.

Shelbyville, Kentucky: Back-office administration center

Manila, Philippines: A top-rated BPO city offering accessibility, talent, and sustainability

Cebu, Philippines: In the 2nd-largest city in the Philippines, Qualfon is the 2nd-largest BPO

Dumaguete, Philippines: With over 3,000 employees in this university town, Qualfon is one of the largest BPO operations in the provincial Philippines

Georgetown, Guyana: Our native-English offering in Latin America with pricing competitive with India and the Philippines

Mexico City, Mexico: An established BPO location offering near-shore, multi-lingual hubs

Free Training from Qualfon in Guyana

Qualfon Announces Free Computer and English
Enhancement Training Program for the Community

Our goal is to help others obtain these skills and give back to the community

Guyana – October 19, 2012 – Qualfon, a leading business process outsourcing (BPO) and call center service provider, today announced a new free Computer and English Enhancement Training Program for the community.

This program provides free English training including; sentence structure, grammar, vocabulary, American pronunciations, effective listening & communication skill training.   In addition, participants will receive computer training including; computer hardware, Word, Excel, and Access.

“Qualfon is thrilled to offer this new training program.  At Qualfon, we have a values centered culture focused on people.  Our goal is to help others obtain these skills and give back to the community by promoting Computer and English training,” said Luanna Persaud, Country Manager, Qualfon.  “These skills will better equip young people in their career paths and make them more up to standard for the evolving job market.  Our program is a 56 hour course that upon completion each participant will receive a Certificate. This is of tremendous benefit to the individual because they will have effective communication and computer navigation skills.   These are important practical skills required for daily interactions.”

The classes will be given to candidates for four consecutive weekends; from 9:00 a.m. to 4:00 p.m. at Qualfon – Lot 64 Industrial Site, Beterverwagting East Coast Demerara.

Interested applicants should contact Ms. Renita Ramlakan, Senior Recruiter at 220-3488 / 220-0401 – 03 and/or email recruitment_guyana@qualfon.com  or  joinusguyana@qualfon.com