Qualfon, a leading business process outsourcing and call center service provider, today announced that it has appointed Michael P. Marrow as the company’s Chief Executive Officer.
Boca Raton, FL – March 6, 2012 – Qualfon, a leading business process outsourcing (BPO) and call center service provider, today announced that it has appointed Michael P. Marrow as the company’s Chief Executive Officer. Mr. Marrow was most recently Chief Executive Officer of APAC Customer Services and prior to that the Managing Director, Emerging Markets, for Affiliated Computer Services (ACS). He succeeds Founder and Chief Executive Officer, Alfonso Gonzalez. Mr. Gonzalez will remain active in the company as Chairman of the Board and will increasingly be involved in the Qualfon Foundation.
“We are extremely pleased that Mike is joining the Qualfon family. In our extensive search, we needed to find the right person with a depth of industry leadership, a proven track record of driving high-growth, and most importantly, someone who is passionate about our mission. Mike was the obvious fit for us.” says Mr. Gonzalez. “We are a business process outsourcer (BPO) and call center company with ethical values as our foundation, and our mission is to help as many as possible achieve their personal and social vocation by creating an ever growing number of job opportunities as we strive to become the outsourcer of choice for our clients. Mike is a proven leader who will help Qualfon succeed in achieving our mission.”
Qualfon is a financially strong privately-held company designed to support growth for our clients. It was founded in 1996 and is headquartered in Monterrey, Mexico. Qualfon has received recent recognition for its high-growth as a result of being an outsourcer clients can trust and providing top ranking performance at competitive prices. Mr. Marrow has the leadership experience to manage in a high-growth outsourcing environment while driving outstanding quality for clients.
“I am very excited to be joining Qualfon. Its people and its culture are a key competitive advantage in the call center outsourcing industry.” said Mr. Marrow. “As a result of its dedication to employees’ personal and professional growth, employees perform at a higher level and stay with the company longer. The result is top ranking performance at below market prices, which is a rare combination in this industry. I look forward to building on Qualfon’s strong foundation and being the top outsourcer for an ever-growing number of clients.”