What We Do
Qualfon is a mission-driven BPO company and a global provider of contact center services, integrated marketing solutions, and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon has approximately 16,500 employees across the United States, the Philippines, Guyana S.A., Costa Rica, and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they are more engaged and stay longer. This creates a strong, people-driven value chain: Our employees take better care of your customers while reducing your costs.
What Differentiates Qualfon?
More Value: Industry-Leading Employee Retention
Qualfon’s employee retention is often two times the industry average, which provides our clients more value with better quality at a lower price. The secret to our highly tenured and engaged workforce is simple: It’s about people. We focus on what matters to our people, and that is their work life, plus their family, friends, community, spirituality, and health. We invest in the well-being of our people and, in return, they take better care of customers, clients, and our communities. With our mission to “Be the Best BPO and Make People’s Lives Better,” Qualfon is consistently a top-ranking provider for clients and has helped many companies win coveted customer service awards.
A Strategic Global Footprint Backed by Highly Experienced Leadership
Qualfon has a strong track record of customer service and back-office processing growth with experienced BPO leadership. Since our founding in 1995, we have been helping clients reduce costs and gain a competitive advantage and today, we are 16,500 employees serving a growing number of U.S. companies and international brands. Qualfon operates a strategic global footprint of service delivery locations that provides onshore, near-shore, and off-shore solutions including both provincial and metropolitan outsourcing destinations. We offer a variety of services from our facilities in the Philippines, Guyana, Costa Rica, Mexico, and the United States, and we are currently expanding into other key geographies.
A Financially Stable Company Poised for Growth
Qualfon is a financially strong, privately held company that is growing at a 36.85% CAGR since 2009. We manage our client-facing activities in the United States, while spreading Qualfon’s operations, finance, information technology, and other administrative functions throughout our global locations. This corporate structure provides Qualfon a competitive cost advantage. We invest heavily into world-class IT infrastructure, high-end facilities, and programs for our people. We create superior work environments for our employees and reliable networks to serve our clients and their customers. In addition, we proactively invest in contact centers and facilities for the future, which positions us for high growth and rapid client expansion.