What We Do
Qualfon is a global provider of contact center, back-office, and business process outsourcing (BPO) services. We offer a full suite of customer lifecycle services including sales, customer care, technical support, and retention programs, and we are experienced at operating large client programs across multiple geographies. Qualfon also supports a variety of communication channels including voice, chat, email, IVR, social media and blogs.
What Differentiates Qualfon?
More Value: Industry-Leading Employee Retention
Qualfon’s employee retention is two times the industry average, which provides our clients more value with better quality at a lower price. The secret to our highly tenured and engaged workforce is simple. It’s about people. We focus on what matters to our people, and that is their work life, plus their family, friends, community, spirituality, and health. We invest in the well-being of our people, and in return, they take better care of customers, clients, and our communities. With our mission to “Be the Best BPO and Make People’s Lives Better,” Qualfon is consistently a top-ranking provider for clients and has helped many companies win coveted customer service awards.
A Strategic Global Footprint Backed by Highly Experienced Leadership
Qualfon has a strong track record of customer service and back-office processing growth with experienced BPO leadership. Since our founding in 1996, we have been helping clients reduce costs and gain a competitive advantage, and today, we are 11,000 employees serving a growing number of U.S. companies and international brands. Qualfon operates a strategic global footprint of service delivery locations that provides onshore, near-shore, and off-shore solutions including both provincial and metropolitan outsourcing destinations. We offer a variety of services from our facilities in the Philippines, Guyana, Mexico, the United States, and China, and we are currently expanding into other key geographies.
A Financially Stable Company Poised for Growth
Qualfon is a financially strong, privately held, and debt-free company that is growing at a 38% CAGR. Our client-facing activities are managed in the United States, while Qualfon’s operations, finance, information technology, and other administrative functions are spread throughout our global locations. This corporate structure provides Qualfon a competitive cost advantage. We invest heavily into world-class IT infrastructure, high-end facilities, and programs for our people. We create superior work environments for our employees and reliable networks to serve our clients and their customers. In addition, we proactively invest in contact centers and facilities for the future, which positions us for high growth and rapid client expansion.